Shipping policy

Shipping Policy

Last Updated: September 19, 2026

At Maven Toyluna, we want customers to have clear information about shipping costs and delivery expectations before completing a purchase. This Shipping Policy explains our delivery coverage, shipping methods, estimated delivery periods, free shipping eligibility, order preparation, tracking, and how we address common shipment-related concerns.

1. Shipping Coverage

Maven Toyluna currently ships eligible orders to addresses within the United States only.

We do not offer international shipping at this time. Orders requiring delivery to destinations outside the United States cannot be fulfilled through our current shipping services.

Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

2. Shipping Rates & Delivery Times

The following shipping options are available for eligible orders within the United States:

Shipping Method Estimated Delivery Time Rate

Express 1–2 business days $15.00

Standard 3–5 business days $8.00

Standard – Orders $70.00 and Up 3–5 business days FREE

The delivery periods above are estimates and begin after the order has been processed and transferred to the carrier.

Free Standard Shipping applies to qualifying orders with an eligible order value of $70.00 or more.

3. Standard Shipping

For eligible orders below the $70.00 free shipping threshold, Standard Shipping is available for $8.00.

The estimated delivery time is 3–5 business days after the order has been processed and transferred to the shipping carrier.

Eligible orders with a qualifying value of $70.00 or more receive FREE Standard Shipping.

4. Express Shipping

Express Shipping is available for customers who prefer a faster estimated delivery option.

The Express Shipping rate is $15.00, with an estimated delivery period of 1–2 business days after processing and carrier transfer.

Free Standard Shipping does not apply to Express Shipping. The $15.00 Express Shipping fee applies regardless of the order value, including qualifying orders totaling $70.00 or more.

5. Processing and Preparing Your Order

Before an order enters the carrier's delivery network, Maven Toyluna may require time to prepare it for shipment.

This process may include:

Reviewing order information

Preparing purchased merchandise

Packaging items securely

Completing fulfillment procedures

Arranging transfer to the carrier

Order processing time is separate from the estimated delivery times shown in this policy.

The 1–2 business day Express estimate and 3–5 business day Standard estimate begin after the order has been processed and transferred to the carrier.

Selecting Express Shipping does not guarantee same-day processing, same-day dispatch, or immediate carrier pickup.

6. Business Days and Estimated Arrival

For purposes of this policy, business days generally mean Monday through Friday, excluding Saturdays, Sundays, and applicable holidays.

Orders submitted on weekends or recognized holidays may begin processing on the next available business day.

All delivery periods provided by Maven Toyluna are estimates and do not constitute guaranteed arrival dates.

7. Possible Shipping Delays

Although we aim to provide dependable delivery estimates, circumstances outside the reasonable control of Maven Toyluna may occasionally affect carrier schedules.

These circumstances may include:

Severe weather

Transportation interruptions

Carrier network disruptions

Holiday shipping periods

Increased seasonal parcel volume

Regional delivery restrictions

Other unforeseen logistical circumstances

When these situations occur, shipments may require additional time to reach their destination.

8. Shipping Address Requirements

Customers are responsible for reviewing the delivery information entered during checkout.

Please make sure the following information is accurate:

Recipient's full name

Street number and street name

Apartment, suite, or unit number, when applicable

City

State

ZIP code

Incorrect or incomplete shipping details may cause delays, failed delivery attempts, or packages being returned to sender.

If an address error is discovered after an order has been submitted, please contact Maven Toyluna promptly. We will make reasonable efforts to assist before dispatch, but changes cannot be guaranteed after fulfillment or carrier processing has started.

9. Tracking Your Package

When tracking is available, customers may receive tracking details after their shipment has been dispatched.

A tracking number may be issued before the carrier completes its first physical scan. Therefore, tracking activity may take some time to become visible.

Once tracking becomes active, it can generally be used to review the latest available shipment progress and delivery status.

10. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please first check the latest tracking information provided by the carrier.

Weather conditions, transportation disruptions, carrier operations, holiday demand, increased package volume, or other unexpected circumstances may cause temporary delays.

If your shipment appears unusually delayed, please contact Maven Toyluna with your order information. We will review the available shipping details and provide reasonable assistance where possible.

11. Returned or Undeliverable Shipments

A carrier may return a package to Maven Toyluna when delivery cannot be successfully completed.

Possible causes include:

Incorrect shipping address

Incomplete delivery information

Missing apartment, suite, or unit details

Repeated unsuccessful delivery attempts