Refund policy
Return & Refund Policy
Last Updated: September 19, 2026
At Maven Toyluna, we want customers and families to have a clear, practical process when a purchase needs to be returned or when something is wrong with an order. This policy describes our standard rules for eligible returns, refunds, exchanges, replacements, damaged deliveries, defective products, missing pieces, and incorrect merchandise.
Because toys and children's products can include multiple components, electronic features, craft materials, or hygiene-sensitive surfaces, return eligibility may depend on the type and condition of the product.
1. Our 30-Day Return Period
You may request a return for eligible merchandise within 30 days after the order is confirmed as delivered.
For a standard return based on personal preference, merchandise should generally:
Be unused or only reasonably inspected.
Remain in substantially original condition.
Include all pieces, accessories, instructions, and components supplied with the product.
Retain applicable packaging and labels where reasonably possible.
Be free from substantial wear, stains, odors, or contamination.
Not have been permanently altered or modified.
Be connected to a valid Maven Toyluna order or acceptable proof of purchase.
Claims involving verified defects, shipping damage, incorrect fulfillment, missing merchandise, or safety concerns are evaluated according to the circumstances.
2. Obtain Return Instructions
Before mailing any product back, contact Maven Toyluna at:
dennis@mavenmakertableon.store
Please provide your:
Name.
Order number.
Product name.
Reason for the request.
Description of the problem, if applicable.
Photographs or video when reporting visible damage, defects, missing components, or incorrect merchandise.
We will review the information and provide appropriate instructions.
The contact address listed at the end of this policy is not automatically the return address. Please send merchandise only to the return location specifically provided or confirmed by Maven Toyluna.
3. When a Toy Is Simply Not the Right Choice
Sometimes a product arrives correctly but is not the right fit for the customer or child.
An eligible return may be requested for reasons involving:
Design preference.
Size.
Color.
Theme.
Play style.
Product variation.
Suitability for the intended use.
Preference-based returns remain subject to the 30-day period and applicable product-condition requirements.
Customers generally pay the return shipping cost in these circumstances.
4. Check Products Before Extended Use
We recommend checking each product shortly after delivery.
Before extended play or permanent assembly, confirm:
The correct item was delivered.
The expected pieces are included.
The product has no obvious shipping damage.
The selected variation is correct.
Relevant age guidance and instructions have been reviewed.
Assembly components appear complete.
Contact Maven Toyluna promptly if a problem is discovered.
5. Opened Packaging
Opening a package for reasonable inspection does not necessarily make a product ineligible for return.
However, merchandise may have limited preference-return eligibility if it has been substantially played with, worn, marked, damaged, contaminated, or modified.
Where packaging is important for safely returning a multi-piece or fragile product, customers should retain it until they are satisfied with the merchandise.
6. Puzzles, Games, and Building Sets
For puzzles, board games, construction toys, building sets, and other multi-component products, completeness is important.
A standard preference return should generally include:
All pieces.
Cards or tokens.
Boards.
Building components.
Instructions.
Originally supplied accessories.
If components were missing when the package was first opened, contact Maven Toyluna rather than attempting to substitute pieces from another product.
7. Creative and Activity Kits
Craft sets, art activities, science activities, and other creative-play products may contain materials designed to be consumed or permanently altered.
Ordinary preference returns may be restricted after materials have been:
Cut.
Painted.
Glued.
Mixed.
Molded.
Used up.
Otherwise materially changed through normal activity.
If the kit arrived incomplete or defective before use, contact us for assistance.
8. Toys Requiring Assembly
Customers should check the product and hardware before completing extensive or permanent assembly.
If parts do not fit correctly or required components are missing, stop assembly where reasonably practical and contact Maven Toyluna.
Products that have been permanently glued, drilled, painted, cut, or otherwise modified may have limited preference-return eligibility.
9. Electronic and Interactive Products
If an electronic or interactive toy appears not to function correctly, follow the applicable setup instructions first.
Where relevant, verify:
Batteries are installed correctly.
The correct battery type is being used.
Protective tabs have been removed.
Charging requirements have been followed.
Power controls are correctly positioned.
Components are properly connected.
If the issue continues, contact Maven Toyluna before attempting unauthorized internal repairs.
10. Hygiene Condition
Children's merchandise that has been substantially used may become unsuitable for resale for hygiene reasons.
Preference returns may be restricted if products contain material evidence of:
Saliva.
Food residue.
Beverage spills.
Bodily fluids.
Heavy dirt.
Strong odors.
Other contamination.
This restriction does not automatically eliminate remedies for verified defects, transportation damage, or fulfillment errors.
11. Products Damaged in Transit
If a product arrives materially damaged, contact us promptly.
Examples include merchandise arriving:
Cracked.
Broken.
Crushed.
Torn.
Bent.
Shattered.
Otherwise materially damaged during transportation.
Please discontinue unnecessary use of visibly damaged children's products while the issue is being reviewed.
12. Supporting a Damage Claim
We may request clear photographs showing:
The complete product.
The damaged area.
Internal packaging.
Outer shipping packaging.
Shipping label.
Please retain relevant packaging during the initial review whenever reasonably possible.
Depending on the circumstances, we may offer a replacement, replacement component, eligible refund, or another appropriate remedy.
13. Manufacturing or Functional Defects
If a product does not function as reasonably intended because of a suspected manufacturing defect, contact us with a description of the problem.
Maven Toyluna may request photographs, video, labels, or other reasonable information to evaluate the issue.
Normal wear or damage resulting from accidents, misuse, improper assembly, customer alteration, or unauthorized repairs is not automatically considered a manufacturing defect.
14. Safety-Related Concerns
If you reasonably believe a toy or children's product presents an unexpected safety concern, stop using it and contact Maven Toyluna.
Please retain the product and identifying information when safe and practical.
We may request additional documentation to understand the concern and determine an appropriate response.
This policy does not limit mandatory rights or remedies applicable to product-safety matters.
15. Incorrect Item or Variation
If the merchandise received does not match your order confirmation, contact us before substantial use.
Examples include receiving the wrong:
Toy.
Model.
Size.
Design.
Color.
Quantity.
Product variation.
Once the error is verified, Maven Toyluna may provide the correct merchandise, send a replacement, issue an eligible refund, or provide another appropriate resolution.
When we require the incorrect product to be returned, reasonable authorized return transportation will be covered by Maven Toyluna.
16. Missing Products or Components
If your shipment is missing an entire product or a component necessary for normal use, notify us.
Please identify the missing item as specifically as possible.
We may resolve a verified shortage by:
Sending the missing component.
Shipping the missing product.
Replacing the affected set.
Issuing an eligible refund.
17. Bundles and Complete Sets
For an ordinary preference return, merchandise purchased as a complete bundle or set should generally be returned together.
All relevant pieces should be included.
If only one portion of the set is damaged or defective, contact Maven Toyluna first. Returning the entire set may not be necessary.
18. Personalized Products
Customized merchandise may have limited change-of-mind return eligibility because it was produced or modified for a particular customer.
Examples may include:
Personalized names.
Custom wording.
Engraving.
Customer-selected artwork.
Other individualized features.
Personalized merchandise may still qualify for an appropriate remedy if it is defective, damaged, or materially different from the customization ordered.
19. Products That May Not Qualify for Preference Returns
Subject to applicable law, ordinary change-of-mind returns may be restricted for:
Heavily or substantially used toys.
Products damaged by the customer.
Incomplete products after customer use.
Contaminated merchandise.
Consumed activity materials.
Permanently modified products.
Personalized or custom-made merchandise.
Gift cards.
Products clearly identified as Final Sale before purchase, where legally permitted.
These restrictions do not automatically apply to qualifying defects, shipping damage, incorrect fulfillment, or other rights provided by applicable law.
20. Discounted and Promotional Products
Purchasing merchandise at a discounted price does not automatically make it final sale.
Unless separate conditions were clearly disclosed before purchase, eligible sale merchandise remains subject to this policy.
Products specifically identified as Final Sale before checkout may have different preference-return conditions where legally permitted.
21. Exchange Requests
Eligible products may be considered for exchange for another available:
Size.
Color.
Design.
Model.
Variation.
Exchanges depend on inventory availability.
If the requested alternative is unavailable, an approved return and refund may be processed instead.
22. Replacement Solutions
Maven Toyluna may offer a full replacement or replacement component when a verified issue involves:
Transportation damage.
A manufacturing defect.
Missing pieces.
Incorrect fulfillment.
The appropriate solution will depend on the product, the nature of the issue, and available inventory.
23. Return Transportation Costs
For eligible preference-based returns, customers generally pay the cost of shipping merchandise back.
Maven Toyluna will cover reasonable authorized return transportation when a required return results from verified:
Shipping damage.
Manufacturing defects.
Incorrect merchandise.
Fulfillment errors attributable to Maven Toyluna.
Please obtain authorization before purchasing return shipping for which reimbursement is expected.
24. Packing Merchandise for Return
When a physical return is authorized, package the merchandise securely.
Please include applicable:
Pieces and components.
Accessories.
Manuals and instructions.
Hardware.
Removable parts.
Small components should be secured to prevent loss during transportation.
For customer-arranged return shipments, trackable shipping is recommended. Keep your shipment receipt or tracking information until the return is resolved.
25. Review of Returned Products
After authorized merchandise reaches the designated return location, Maven Toyluna will inspect it before finalizing the return.
We may consider:
Product identity.
Completeness.
Degree of use.
Missing pieces.
Customer-caused damage.
Modification.
Hygiene condition.
Compliance with the return period.
The delivery of a return package does not automatically mean a refund has been approved.
26. How Approved Refunds Are Issued
Approved refunds will generally be sent to the original payment method used for the order.
Once Maven Toyluna submits the refund, additional processing time may be required by your bank, credit card issuer, or payment provider.
The timing of the final account credit is controlled by the applicable financial institution.
27. Original Shipping Fees
Original shipping or delivery charges are generally non-refundable when correctly supplied merchandise is returned solely because of customer preference.
Different treatment may apply when the issue results from verified shipping damage, a qualifying defect, a Maven Toyluna fulfillment error, or when applicable law requires otherwise.
28. Order Cancellations
If you need to cancel an order, email dennis@mavenmakertableon.store as soon as possible.
We will make reasonable efforts to accommodate cancellation before fulfillment progresses.
Cancellation cannot be guaranteed after an order has been processed, customized, packed, or transferred to a shipping carrier.
If cancellation is no longer possible, eligible merchandise may be handled under this policy following delivery.
29. Mandatory Consumer Protections
This Return & Refund Policy establishes Maven Toyluna's standard procedures and is not intended to waive, limit, or exclude any consumer right or remedy that cannot legally be waived under applicable United States federal, state, or local law.
If mandatory consumer protection requirements provide additional or different rights, those requirements will apply to the extent required.
30. Contact Information
For assistance with a return, refund, exchange, replacement, damaged delivery, defective product, incorrect order, missing component, or other order-related concern, contact:
Maven Toyluna
Address: 1455 SE Parkview Crossing Dr, Waukee, IA 50263, United States
Phone: +1 (515) 867-0888
Email: dennis@mavenmakertableon.store
When contacting Maven Toyluna about an existing purchase, please include your order number and the email address associated with your order to help us locate the purchase efficiently.